Terms & Conditions

These Terms & Conditions govern your use of Turnkey Living, a rental platform for appliances and furniture operated by Fitverse Wellfin Private Limited ("Turnkey Living", "we", "us"), registered at 32, Chowringhee Road, Om Tower, 7th Floor, U-706, Russel Street, Kolkata, Kolkata – 700071, West Bengal. By creating an account or placing an order, you agree to these terms.

Our service

Turnkey Living lets you rent appliances and furniture on a monthly basis, individually or as a combo, instead of buying them outright. Products remain the property of Turnkey Living for the full duration of the rental — renting a product does not transfer ownership to you.

Account & verification

You must be at least 18 years old and provide accurate information when registering. Signing in requires verifying a one-time code sent to your email. Before we dispatch your first order, you'll need to complete a one-time KYC verification: telling us your occupation, and uploading a government-issued ID, proof of the delivery address, and — for some occupations — one document evidencing that occupation. Our team reviews these within a few hours. We may ask for further documents where a profile warrants it, and we reserve the right to decline an order that we cannot verify. We may verify the information you give us, and providing false or misleading information is a material breach that entitles us to terminate the agreement and recover the products.

Rental tenure & payment

You can rent a product for 3, 6 or 12 months, and every rental carries a minimum period of three months. Longer tenures come at a lower effective monthly rate. You can pay monthly, or pay the full tenure upfront for an additional discount that varies by tenure. A refundable security deposit applies whenever you pay monthly — it is automatically waived when you pay the full tenure upfront. Products may not be offered on every tenure; the tenures available for a given product are shown on its page.

All prices shown are inclusive of applicable taxes, and a GST invoice can be issued against a GSTIN you provide at checkout. If you pay monthly and an instalment is still unpaid after the 10th of the month it fell due, a late payment fee of 10% of the invoice amount becomes payable, charged once per delayed invoice on the 11th and on the rental amount only.

When your selected tenure finishes, the rental renews automatically month to month at the same rate until you request a return, so you are never left without the product. Ending a rental during that period carries no early closure charge.

Cancellations & returns

See our Refund & Cancellation Policy for how cancellations, early returns and deposit refunds are handled.

Delivery & installation

See our Shipping & Delivery Policy for delivery timelines, coverage and fees.

Your responsibilities

You agree to take reasonable care of rented products and to make payments on time. You are responsible for the products from delivery until collection. Damage beyond regular wear and tear may be deducted from your deposit or billed separately; damage is assessed against the condition recorded on the delivery acknowledgement you sign, and a damage report is emailed to you. Where a product is stolen, lost, or damaged beyond economic repair, its current market price is payable.

Repairs by anyone we have not authorised, non-standard parts, and removing or defacing a serial number or label are all treated as damage — please raise a request with us rather than calling in an outside repairer of your own. A technician we send you is authorised, and where we have given you their name and number you are welcome to contact them directly about that visit.

Maintenance & TurnkeyProtect

Repairs and replacements are on us for as long as you rent, with no limit on the number of service visits and no annual cap. Where a fault cannot be fixed at your address we collect the product and, if it cannot be repaired, replace it.

TurnkeyProtect is optional cover you can add at the cart or checkout, charged as a percentage of your rental. Where it is taken, we waive claims for the following at return:

• Damage from regular wear and tear
• Scratches and dents on the product
• Stains and food spills on upholstery or surfaces
• Cracks and tears in the product
• Damage caused by insects or fungus

It does not cover:

• Deliberate damage — sharp objects, hand or power tools, cigarette burns, or any other abuse
• Theft, burglary or loss of the product
• Damage from misuse or neglect

How you may use the products

Products are rented for use at the address they were delivered to, for your own use. Using one in premises you own or occupy for your own business — a rented desk in your own office, for instance — is fine. You may not rent out, sub-let, lend, sell, pledge or otherwise part with possession of a product: it is rented to you alone.

We may inspect the products at reasonable times during the rental, on reasonable prior notice, and you agree to allow access for that.

Ownership & buying a product

Every product remains our property throughout. Renting gives you the right to use it for the tenure and no ownership interest in it, and we rent our own goods rather than acting for a third-party owner. You may ask to buy a product you are renting — we are not obliged to sell, and where we agree we quote a price reflecting its age and condition.

Indemnity

You will indemnify us against any loss, claim or liability arising from your use of the products, from a breach of your agreement, or from injury or damage caused by a product while it is with you.

Limitation of liability

Turnkey Living is not liable for indirect or consequential losses arising from use of a rented product. Our total liability in connection with any order is limited to the amount you paid for that order.

Governing law

These terms are governed by the laws of India, and disputes are subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal.

Contact us

Questions about these terms can be sent to support@turnkeyliving.in.