Grievance Redressal

If something has gone wrong with an order — a delivery that didn't arrive, a deposit that hasn't come back, a charge you don't recognise — we'd rather hear about it than have you sit with it. Most problems are quickest to fix through the route below.

Start with support

Write to fitversewellfin@gmail.com with your order number. Almost everything is resolved here, and it's faster than the formal route because the team can act on the order directly.

Escalating to the Grievance Redressal Officer

If support hasn't resolved it, or you'd rather raise the matter formally, our Grievance Redressal Officer — appointed under Rule 4 of the Consumer Protection (E-Commerce) Rules, 2020 — can be contacted directly:

Ojaswi Gupta
Grievance Redressal Officer
Fitverse Wellfin Private Limited
32, Chowringhee Road, Om Tower, 7th Floor, U-706, Russel Street, Kolkata – 700071, West Bengal, India
Email: grievance@turnkeyliving.in

Please include your order number, the name and phone number on the order, and what you want put right. It saves a round trip.

How long it takes

As required by the Consumer Protection (E-Commerce) Rules, 2020, the Grievance Redressal Officer will acknowledge your complaint within 48 hours of receiving it, and will resolve it within one month of that date. You'll get a reference for the complaint when it's acknowledged.

If you're still not satisfied

You're free to approach the National Consumer Helpline on 1915, or file a complaint through the government's consumer grievance portal at consumerhelpline.gov.in. Nothing on this page limits your rights under the Consumer Protection Act, 2019.