Refund & Cancellation Policy

This page summarises how cancellations and refunds work. The full terms are in the rental agreement you accept at checkout, and where anything here is shorter than the agreement, the agreement governs.

Cancelling before delivery

You can cancel an order yourself, from the Orders tab of your Dashboard, until your KYC verification is complete and we confirm your order. A cancellation made before then is refunded in full to your original payment method.

Once your order is confirmed we begin arranging its delivery, so it can no longer be cancelled from the Dashboard. If something has changed, email or call us before it is dispatched and we will tell you what we can do.

We may also reject an order before delivery — if KYC verification is unsuccessful, if your address turns out not to be serviceable, or at our discretion. Where we reject an order, everything you paid for it is refunded in full.

If a product you ordered becomes unavailable, we will tell you and may offer a substitute. You are free to decline it, and we refund what you paid for that product.

Returning a product

Request a return from your Dashboard at any time, giving us at least 7 days' notice so we can schedule collection. Every rental carries a minimum tenure of three months, which runs from the day your rental starts — delivery, or installation for a product our team fits.

Returning before your tenure ends

Longer tenures are charged at lower monthly rates. If you return a product before the tenure you selected has finished, you are re-rated to the tenure band you actually completed, and the difference for the days you held it becomes payable. This is called an Early Closure.

The charge is: the number of days you held the product, multiplied by the difference between the monthly rate for the band you completed and the rate for the band you selected, divided by 30.

One thing follows from that: a three-month rental returned before three months is payable in full — three months is the shortest tenure we offer, so there is no shorter band to re-rate to.

When no Early Closure charge applies

There is no Early Closure charge if you have completed at least one month less than the tenure you selected — that is, five months or more on a six-month tenure, or eleven months or more on a twelve-month tenure.

The waiver is applied to each product separately, so returning one item early does not affect the others in your order. There is also no Early Closure charge if you end a rental that has rolled on past its tenure into the monthly auto-renewal period.

How the money comes back

If you paid for the whole tenure upfront: any Early Closure charge is deducted from what you paid, and the balance for the unused part of the tenure is refunded to your original payment method. No security deposit was taken on these orders, so there is nothing further to return.

If you pay monthly: a refundable security deposit was taken at checkout, held against unpaid rental and against damage beyond regular wear and tear. It does not earn interest. Any Early Closure charge is payable on return and may be set off against the deposit. The deposit, less any amounts properly due to us, is refunded to your original payment method within 7 working days of us collecting the products and completing the damage inspection.

"Amounts properly due" means unpaid rental, any Early Closure charge, and any deduction for damage beyond regular wear and tear. It does not include ordinary use.

Delivery fee

Any delivery charge for your city is shown at checkout before you pay and appears on your invoice. It is refunded in full if the order is cancelled before it is confirmed, or rejected by us before dispatch, and is non-refundable once the order has been dispatched.

How to cancel or request a return

Use the Orders tab in your Dashboard, or email support@turnkeyliving.in with your order details. If something is unresolved you can escalate it to our Grievance Redressal Officer.