Shipping & Delivery Policy

This page summarises how delivery works. The full terms are in the rental agreement you accept at checkout, and where anything here is shorter than the agreement, the agreement governs.

Where we deliver

We currently deliver to:

• Bengaluru (Bangalore), Karnataka
• Bhubaneswar (Bhubaneshwar), Odisha

Coverage inside each city is set by pincode rather than by neighbourhood, so enter yours at checkout and we will confirm before you pay. We are working on adding more cities.

We are no longer accepting new orders in Kolkata. Rentals already running there continue to the end of their tenure, with delivery, service, maintenance and collection unchanged.

Choosing your delivery date

Once your KYC documents have been uploaded, you choose your own delivery date slot from your Dashboard. Each product carries a minimum preparation period — shown on the product page and again before you choose — because everything we deliver is brand new rather than pulled off a shelf.

Where an order contains products with different preparation periods, you can choose a separate date for each, so a quick item is not held back waiting on a slower one.

Delivery fee

Delivery is free on tenures of 6 months and above. On a 3-month tenure a flat delivery charge of ₹199 applies, in every city and whichever payment mode you choose. It is charged once per order — never per item — and always shown at checkout before you pay. Any standing charge for a city is listed below; where one applies, the order pays the higher of the two, never both. The current city charges:

• Bengaluru — free
• Bhubaneswar — free

A small number of bulky products can carry their own delivery charge, shown on the product page and at checkout; where one applies, the order pays the single highest charge among its items rather than a sum.

Installation

Installation is included at no charge. The one exception is air conditioners, which carry a separate fitting charge — shown on the product page and again at checkout, before you pay.

Where a product has to be installed by our team before you can use it, your rental starts on the day it is installed, not the day it is delivered — and if you pay monthly, your auto-debit is set up at that visit rather than at the door. Your dashboard shows the installation as its own step, with the booked day once we have one.

On the day

You need to be at the delivery address at the agreed time, or appoint someone in writing to receive the products for you. You also need to make sure our vehicle can reach the premises and that any lift is available — old buildings and tight lanes are normal, and we would far rather know in advance than send a crew that cannot get in.

If nobody is there, we will make one further delivery attempt at no charge. Any attempt after that carries a charge of ₹249. You can reschedule from your Dashboard at any time before the slot, which costs nothing.

Check it before you sign

We inspect every product before dispatch, and you should inspect it on delivery. Any damage in transit, or anything unfit for use, must be raised at the time of delivery — our team will note it on the delivery acknowledgement you sign, and we repair or replace the product at our cost. Once you have accepted delivery, damage is dealt with under the damage clause of your agreement instead, so it is worth the two minutes.

Moving home during your rental

If you move within the same city and stay inside our service area, we relocate your rented products to the new address at no charge. Please give us reasonable notice so we can schedule it — and tell us about the new building's access, for the same reason as above.

Collection at the end

When your rental ends, request a return from your Dashboard giving at least 7 days' notice, and we collect from your address. What is refundable and when is set out in our Refund & Cancellation Policy.

Contact us

For delivery questions, email support@turnkeyliving.in.